OrelFlow WhatsApp Commerce: Sell More, Faster
Instantly turn conversations into revenue by enabling in-chat product catalogs, secure payments, and personalized shopping experiences directly on WhatsApp.
Seamless Shopping with In-Chat Catalogs
The OrelFlow platform allows you to sync your entire product inventory from platforms like Shopify and WooCommerce directly into a native WhatsApp Catalog. This eliminates the friction of switching apps, enabling customers to browse, select, and inquire about products without ever leaving the chat. This seamless integration ensures your customers always see up-to-date availability and pricing, significantly improving the shopping journey. Our easy-to-use interface makes management effortless, so you can focus on sales, not data entry. Key Benefit: 24/7 Virtual Storefront. Your entire catalog is instantly accessible to millions of WhatsApp users globally, turning every chat session into a potential sales opportunity.
Collect Payments Directly in the Conversation
Reduce cart abandonment by providing the quickest path to purchase. OrelFlow integrates directly with major payment gateways, allowing you to generate and send secure payment links—or even initiate native WhatsApp Payments (where available)—right within the chat. Our secure infrastructure supports various payment methods, including UPI and major credit/debit cards, ensuring maximum conversion rates and compliance. This end-to-end transaction capability transforms your support team into a powerful sales channel. Key Benefit: Highest Conversion Rates. Remove barriers like external site redirects and complicated checkout forms to secure sales instantly.
AI-Powered Commerce Automation
Harness the power of our AI Flow Assistant and Gemini/OpenAI agents to automate the entire sales cycle. OrelFlow chatbots can handle product lookups, check inventory, answer specific feature questions, and automatically present the relevant catalog item and payment option. Use the Visual Flow Builder to create sophisticated, personalized customer journeys. Automate abandoned cart recovery messages that include the specific item the customer left behind, or send personalized upsell suggestions based on purchase history. Key Benefit: Hyper-Personalized Selling at Scale. Ensure every customer receives tailored assistance and recovery efforts, all without requiring a human agent until the moment of escalation.
WhatsApp Commerce Use Cases
Here are 8 high-value use cases that demonstrate the power and flexibility of OrelFlow’s WhatsApp Commerce solution.
| Use Case | Short Description |
| Abandoned Cart Recovery | Automatically trigger personalized WhatsApp messages to customers who leave items in their cart, including a link back to the exact product and a quick checkout button. |
| Order Status Notifications | Send instant, proactive updates on order confirmation, shipping tracking, and delivery status, reducing inbound support inquiries. |
| Conversational Upselling | Use AI agents to analyze current purchases and proactively suggest related products or accessories before the final payment is processed. |
| Instant Product Inquiries | Customers can send a photo or text about a product, and the AI chatbot instantly returns the corresponding Catalog item, price, and payment option. |
| Event & Ticket Sales | Sell limited-edition products or event tickets directly through WhatsApp, using List Messages or Buttons for quick selection and instant payment. |
| Loyalty & Coupon Distribution | Distribute digital coupons, personalized discount codes, or loyalty rewards via WhatsApp, with real-time tracking of redemption. |
| Subscription Renewal Reminders | Automate timely renewal reminders for subscriptions or services, providing a quick payment link to ensure continuity and prevent churn. |
| Customer Feedback (CSAT/NPS) | Automatically send a simple CSAT or NPS survey via WhatsApp 24 hours after a successful purchase to gather immediate feedback and improve service quality. |
