Hospitality & Travel
Deliver memorable guest experiences, from booking to checkout, using automated, personalized conversational journeys on their favorite channels.
Title: Elevate the Guest Journey with Conversational AI
The modern traveler demands instant, 24/7 service. OrelFlow’s multi-channel platform allows hotels, airlines, and tour operators to move beyond transactional emails, leveraging the intimacy of channels like WhatsApp and Facebook Messenger. This shift allows for proactive communication that enhances satisfaction and drives loyalty from the first touchpoint.
Use the AI Flow Assistant to design sophisticated pre-stay sequences in minutes. Automatically confirm bookings, send essential travel details, and offer targeted upsells (e.g., room upgrades or airport transfers) immediately after payment. These automated, personalized interactions significantly reduce customer effort and free up your front-of-house staff.
Our integration with your existing CRMs and booking systems, powered by Webhooks and tools like n8n, ensures every message is based on real-time data. This contextual awareness ensures your communications feel seamless and human, whether handled by a Gemini-powered AI agent or an actual human agent via the Unified Inbox.
Instant, Multi-Lingual Support That Never Sleeps
High-touch service requires speed and clarity. With OrelFlow, every guest request—from needing fresh towels to inquiring about restaurant hours—is routed through a single Unified Inbox. This ensures no request is dropped, regardless of the originating channel (WhatsApp, Telegram, or WebChat).
Leverage our powerful AI Assistant nodes, including Translation, to instantly service global travelers in their native language. Furthermore, the AI can intelligently process and respond to complex inquiries, even voice notes (using ElevenLabs integration), ensuring round-the-clock, intuitive support that significantly reduces call volumes to the concierge desk.
For urgent or complex issues, the Agent Handoff node ensures a smooth transition to a human team member. Role-Based Access Control and a transparent pipeline view mean the right staff member—be it maintenance, housekeeping, or front desk—is notified instantly, driving faster resolution times and improving CSAT scores.
Automate Feedback, Drive Renewals, and Recover Sales
The guest experience doesn’t end at checkout. OrelFlow’s Advanced Analytics provide comprehensive insights into customer behavior, allowing you to optimize engagement sequences based on open rates and customer feedback. Deploy automated CSAT or NPS surveys immediately after departure to capture vital insights while the experience is fresh.
Use the platform for highly targeted WhatsApp Broadcasting campaigns. Retarget guests with special promotions, offer renewal reminders for seasonal packages, or notify them of loyalty points and upcoming events. These direct, personalized messages yield vastly higher conversion rates than traditional email newsletters.
Beyond customer retention, OrelFlow is a crucial tool for lead conversion. Integrate our platform with your website’s booking forms and use the Data Capture node to push incomplete bookings into a specialized CRM Pipeline, allowing agents to follow up via the guest’s preferred channel and recover lost sales.
💡 Hospitality & Travel Use Cases
| 24/7 AI Concierge Service | Instantly answer common traveler queries about amenities, local services, or flight delays using RAG AI Chatbots integrated with your knowledge base. |
| Pre-Check-in & Registration | Send a personalized WhatsApp message 48 hours before arrival for pre-registration, collecting necessary documentation and offering early check-in options. |
| Abandoned Booking Recovery | Trigger a friendly, personalized follow-up message on Messenger or WhatsApp to guests who exit the booking funnel to recover lost revenue. |
| Upsell & Cross-Sell Automation | Automatically offer room upgrades, spa packages, or late checkout via a quick reply button after a booking confirmation. |
| Real-time Housekeeping Requests | Guests message a specific keyword (e.g., “TOWELS”) to their hotel’s WhatsApp number, which instantly routes the request to the relevant staff member via the Unified Inbox. |
| Multi-Lingual Customer Support | Use the AI Translation node to instantly handle support chats from guests speaking any language, ensuring a consistent high-quality experience globally. |
| Post-Stay Feedback Surveys | Send a one-click CSAT or NPS survey via WhatsApp 3 hours after checkout to capture immediate, high-response feedback. |
| Flight/Booking Change Notifications | Automatically notify customers of gate changes, flight delays, or tour cancellations via SMS/WhatsApp alerts, complete with quick links for rebooking options. |
