The Future of Property Management and Sales is Conversational
Automate lead qualification, schedule showings, and provide instant 24/7 client support across WhatsApp, Email, and WebChat—all from a single platform.
Never Miss a Hot Lead with AI-Powered Agents
The real estate market moves fast. When a potential buyer or renter inquires about a listing, instant response is critical. OrelFlow’s Multi-Channel Unified Inbox ensures every lead from your website, Facebook, or WhatsApp lands in one central spot, allowing your agents to respond immediately or let the AI step in.
Utilize our AI Flow Assistant powered by Gemini and OpenAI to instantly qualify leads. The bot handles initial questions about preferred location, budget range, and timeline. This process runs 24/7, capturing critical data and routing only high-intent, qualified leads directly to the correct sales agent’s pipeline stage.
Automatically send detailed property brochures, virtual tour links, and financial calculators via WhatsApp Business API templates. This not only streamlines the buyer journey but also ensures you are communicating on the client’s preferred channel, dramatically increasing engagement rates.
Automate Viewings with Seamless Calendar Integration
The back-and-forth of scheduling property viewings is a massive time sink for agents. OrelFlow’s Conversational AI takes over this task entirely, allowing clients to request and confirm appointments directly via chat without ever needing human intervention.
By integrating seamlessly with Google Calendar and Zoho Calendar, OrelFlow automatically checks agent availability, confirms the booking, and sends personalized reminder messages and location pins (using the WA Location Request Node) to both the client and the agent. This reduces no-shows and frees up your agents to close deals.
The system uses the Visual Flow Builder to create conditional logic: if a client requests a time the agent is busy, the bot automatically offers the next three available slots. The entire process is trackable, and updates are reflected instantly in your main OrelFlow dashboard.
Build Lasting Relationships with Conversational Support
A great client experience doesn’t end at the closing table. For property managers, providing fast, reliable support for maintenance requests or lease renewals is key to retention. OrelFlow enables property teams to centralize support tickets from Email, WhatsApp, and WebChat into one team inbox.
Use the Team Collaboration feature to assign, track, and resolve support tickets in real-time. The Agent Handoff node ensures complex issues are smoothly transferred from the AI bot to the human agent, complete with the full chat history for context, minimizing customer frustration.
Leverage WhatsApp Broadcasting for essential communications like community updates, rent renewal reminders, or timely alerts regarding maintenance. This high-open-rate channel ensures residents receive critical information instantly, improving operational efficiency and resident satisfaction.
Real Estate Use Cases Powered by OrelFlow
| Title | Description | OrelFlow Features Used |
| Instant Lead Score & Routing | An interested buyer clicks a Click-to-WhatsApp Ad. OrelFlow’s AI bot qualifies their needs (budget, property type) and scores the lead, adding them instantly to the CRM Pipeline stage for a high-value agent. | WhatsApp API, AI Flow Assistant, Pipeline Node, Integration |
| Automated Property Matching | Based on a buyer’s captured preferences, the system automatically queries the Google Sheet (or CRM) database and sends back matching property links and virtual tours via WhatsApp List Message. | Data Capture, Google Sheets/Webhook Integration, WhatsApp List |
| Seamless Viewing Reminders | After a showing is booked, the client receives an automated reminder 24 hours prior and a WA Location Request 1 hour before, ensuring they have the precise location and agent contact details. | Calendar Integration, Wait Node, WhatsApp Templates, WA Location |
| Maintenance Request Ticketing | A tenant sends a voice note via WhatsApp about a leak. OrelFlow’s ElevenLabs Voice AI transcribes it, creates a new support ticket in the Team Inbox, and assigns it to the maintenance team instantly. | ElevenLabs Voice, Unified Inbox, Agent Handoff |
| Post-Sale CSAT/NPS Survey | 48 hours after a lease signing or closing, the client receives a quick WhatsApp Poll survey asking for feedback on the experience, helping management continuously optimize agent performance. | Advanced Analytics, WhatsApp Poll, Flow Control |
| Interactive Financial Pre-Qualification | Use WhatsApp Flows to embed a native, structured form directly within the chat window, allowing clients to input sensitive financial data for pre-qualification securely without leaving WhatsApp. | WhatsApp Flows (Official API), Enterprise Security, Data Capture |
| Community News & Alerts | A property manager uses WhatsApp Broadcasting to send a non-promotional alert about an upcoming fire drill or community event to 500 residents instantly, ensuring high readership. | WhatsApp Broadcasting, Compliance, Team Inbox |
| Agent Training & Simulation | Agents use the platform’s Write Simulation and Response Delay feature to practice handling complex conversational support scenarios with clients before going live, improving service quality. | Simulation Node, Team Collaboration, Flow Control |
