Unified Team Inbox
Centralize every customer interaction. Connect WhatsApp, Email, Instagram, and more into a single, collaborative workspace.
Break Down Silos with One Universal Inbox
Forget about switching between multiple tabs, phones, and apps to answer customer queries. OrelFlow aggregates conversations from WhatsApp Business API, Facebook Messenger, Instagram, Telegram, Email, LINE, TikTok, and WebChat into one streamlined dashboard.
By unifying your channels, you ensure that no message ever slips through the cracks. Whether a customer asks a question via an Instagram DM or submits a formal complaint via Email, it lands in the same queue, allowing your support team to prioritize and respond instantly.
This centralized approach reduces response times drastically and provides a consistent brand voice across all touchpoints. Your agents work from a single interface, increasing productivity and eliminating the “communication chaos” of managing modern support channels.
Empower Your Team with Seamless Collaboration
Customer support is a team sport. OrelFlow’s Team Inbox is built with advanced collaboration tools, allowing you to assign conversations to specific agents or teams (e.g., “Sales Team” vs. “Support Team”) manually or via automated routing rules.
Utilize private internal notes to discuss customer issues behind the scenes without the customer seeing. Tag team members to get help on complex queries instantly. This ensures that the agent facing the customer always has the collective intelligence of the entire company backing them up.
With role-based access control, you maintain security and organization. Define clear roles for Admins, Managers, and Agents to control who sees what data, ensuring your sensitive customer information is protected while keeping operations running smoothly.
AI-Assisted Responses & Rich Customer Context
Your chatbots are only as smart as the brains behind them. OreFlow gives you the power to choose between the world’s leading AI models, including OpenAI (GPT-4), Google Gemini, and Claude. This ensures your bot understands nuance, context, and complex intent better than any standard rule-based system.
Unlike rigid bots that get stuck on slight phrasing differences, our Generative AI understands slang, mixed languages, and long-winded questions. It maintains context throughout the conversation, allowing it to handle multi-turn dialogues just like a human agent would.
We also prioritize security and control. You can adjust the “creativity” of the AI to ensure it stays strictly within your business gui
Don’t just reply—reply intelligently. The OrelFlow Inbox is integrated with our AI Agents (OpenAI & Gemini). When a complex query arrives, the AI can suggest responses, translate messages in real-time, or summarize long conversation histories, helping your agents work faster.
Beyond AI, context is king. The right-hand panel of your inbox displays a complete 360-degree view of the customer. See their name, past orders (via Shopify/WooCommerce integration), CRM pipeline stage, and previous interaction history.
This combination of Human + AI ensures that when a bot hands off a conversation to a human agent, the agent knows exactly who the customer is and what they need, eliminating the frustration of customers having to repeat themselves.
delines. With bank-level encryption and data protection, you get the cutting-edge intelligence of Large Language Models (LLMs) with the safety and reliability required for enterprise business.
