Survey Automation Platform
Create and deliver intelligent surveys across WhatsApp, Email, SMS, and social channels—automated, real-time, and built for scalable customer feedback.
Measure Customer Satisfaction Instantly
Collect CSAT, NPS, and post-interaction feedback without manual follow-ups. OreFlow automatically sends surveys after key events—support closed, purchase completed, service delivered—so you never lose valuable insight.
<br>Survey results update in real time, allowing your team to detect service issues early and respond before they escalate.
<br>With multi-channel delivery, customers answer on the platform they are most active on, resulting in higher completion rates.
AI-Enhanced Insights You Can Act On
Go beyond simple multiple-choice responses. OreFlow’s AI sentiment engine identifies customer tone, dissatisfaction triggers, and trending themes across thousands of feedback entries.
<br>The system automatically categorizes open-text answers, highlights urgent cases, and alerts your team instantly.
<br>Export insights into your CRM or data warehouse, or automate next steps—such as escalating a negative rating or sending a reward to promoters.
Build Surveys in Minutes—No Coding Needed
Use our drag-and-drop builder to create customer surveys, loyalty polls, product feedback forms, employee surveys, and more.
<br>Choose from ready-made templates or let the AI Flow Assistant generate a full survey sequence based on your goal—customer satisfaction, onboarding evaluation, service quality, etc.
<br>Add conditional logic, branching questions, timed reminders, and automated follow-ups with just a few clicks.
Use Cases (8 Samples)
1. Post-Support CSAT Surveys
Automatically measure customer satisfaction after every resolved support ticket to track agent performance.
2. Net Promoter Score (NPS) Campaigns
Collect promoter, passive, and detractor scores on WhatsApp or Email with real-time sentiment analysis.
3. Product Feedback Collection
Gather feedback after product delivery or onboarding to understand user experience and areas of improvement.
4. Employee Engagement Surveys
Run internal surveys to measure staff morale, training needs, and workplace satisfaction.
5. Service Quality Audits
Automate periodic surveys for logistics, hospitality, healthcare, and field services to evaluate service quality.
6. Event or Training Evaluation
Send automatic attendee surveys after events, webinars, or training sessions to assess effectiveness.
7. Customer Experience Lifecycle Surveys
Trigger surveys at key journey points—signup, activation, renewal, or churn—to improve retention.
8. Retail & Hospitality Feedback
Collect instant feedback after dining, hotel stays, checkouts, or in-store purchases for continuous improvement.
