Logistics & Transportation
A unified, automated, and secure communication platform engineered for the fast-paced world of freight, delivery, and travel.
Real-Time Visibility, Seamless Delivery
The logistics sector demands speed and precision. Delays, missed deliveries, and communication gaps directly impact customer satisfaction and operational costs. OrelFlow solves this by centralizing all communication—from pre-shipment queries on WhatsApp to delivery notifications via SMS and email—into one unified dashboard. This means less time spent toggling between systems and more time ensuring timely, accurate delivery.
Our platform is engineered to integrate deeply with your existing Transport Management Systems (TMS) and Enterprise Resource Planning (ERP). Imagine automated, real-time updates triggered the moment a package changes status. OrelFlow ensures that dispatchers, drivers, and customers are always perfectly synchronized, reducing inquiry calls to your contact center by up to 40%.
Furthermore, leverage our status as a Meta Business Partner and WhatsApp Business API Partner to elevate your customer experience. Deliver critical updates like ETA changes, customs documents, and delivery proofs through the customer’s preferred channel—WhatsApp—ensuring higher open rates and immediate engagement compared to traditional channels.
AI-Powered Dispatch and Inquiry Handling
The volume of repetitive customer inquiries—”Where is my package?”—can quickly overwhelm support teams, especially during peak season. OrelFlow’s AI-Powered Automation, integrated with Gemini and OpenAI, handles these Tier 1 questions instantly and accurately. Our intelligent chatbots can query your TMS via secure webhooks, providing precise location data without human intervention.
Our unique AI Flow Assistant is a game-changer for logistics operations. Instead of manually building complex workflows for failed deliveries or route changes, simply prompt the system: “Build a flow to automatically reschedule failed deliveries and notify the customer.” The system generates the full flow instantly, allowing your team to focus on critical operational issues rather than manual setup.
Go beyond standard text. With our ElevenLabs Voice Integration, your support bots can respond to customer voice notes with personalized, human-like voice messages, adding a premium touch to high-volume interactions and accommodating diverse communication needs across international supply chains.
Secure Communication for Sensitive Cargo
For high-value freight, sensitive documents, and regulated goods, communication security is paramount. OrelFlow provides Enterprise-Grade Security with end-to-end encryption and bank-level compliance standards, protecting both customer data and proprietary logistics information. We help you meet regulatory requirements across different geographies, whether it’s GDPR in Europe or specific data residency laws.
Our platform’s Team Collaboration features, including real-time agent handoff and role-based access control, ensure that only authorized personnel can access or handle customer conversations related to sensitive shipments. This is essential for compliance in industries like pharmaceuticals, cold-chain, or defense logistics.
We provide a comprehensive audit trail for every message and interaction. This level of meticulous logging is critical for dispute resolution, compliance checks, and demonstrating transparency, ultimately reducing liability and reinforcing trust with your shippers and consignees.
Use Cases
| 1. Real-Time Shipment Tracking | Automate tracking updates via WhatsApp after integrating with your TMS. Customers receive proactive notifications for status changes, customs clearance, and delivery estimates, drastically reducing WISMO (Where Is My Order) calls. |
| 2. AI-Powered Failed Delivery Reschedule | An AI Agent identifies a failed delivery, automatically sends the customer quick reply options (e.g., ‘Reschedule’ or ‘Change Address’), captures new data, and updates the driver’s manifest. |
| 3. Proactive Documentation & Customs Alerts | Use the platform to broadcast required forms, waybills, or customs documents via official WhatsApp templates prior to arrival, ensuring smoother cross-border transit and reducing delays. |
| 4. Driver & Dispatch Communication | Equip dispatchers with a centralized inbox to manage urgent communications with drivers via Telegram or WhatsApp, maintaining a secure record of all operational directives and route changes. |
| 5. Post-Delivery Feedback (CSAT/NPS) | Automatically trigger a simple, conversational CSAT or NPS survey on WhatsApp 2 hours after delivery confirmation, capturing immediate feedback to continuously improve service quality. |
| 6. Quote Generation & Lead Qualification | Use AI Agents to qualify new business leads requesting freight quotes (gathering cargo type, volume, route) and then automatically assign the high-value leads to the correct sales pipeline stage. |
| 7. Appointment & Maintenance Scheduling | Use the Google/Zoho Calendar integration to allow customers to book or reschedule service appointments for fleet maintenance or warehouse dock times directly through a chat interface. |
| 8. Emergency & Crisis Alerts | Send instant, geo-targeted mass broadcasts via multiple channels (WhatsApp, SMS, Email fallback) to notify customers and operational teams about critical events like road closures, natural disasters, or service outages. |
