Future-Proofing Education: The Conversational Platform for Institutions
One-Line Description: Streamline admissions, enhance student support, and automate communications across every digital channel students use.
Maximize Enrollment and Nurture Leads Across Channels
our admissions team is juggling inquiries across WhatsApp, email, social media DMs, and live chat. OrelFlow brings all these conversations into one unified inbox, ensuring no prospective student’s question is missed, and every lead is captured instantly. Leverage our Visual Flow Builder and AI Agents to provide instant answers to common questions about programs, fees, and deadlines, qualifying leads 24/7 without needing human intervention.
The platform allows you to create targeted campaigns and track engagement precisely. Use WhatsApp Broadcasting to send personalized application reminders, event invitations, and course updates directly to segmented lists of leads. With OrelFlow’s advanced analytics, you can pinpoint which channels and messages are driving the highest conversion rates, allowing you to optimize your recruitment spend.
By automating early-stage conversations and integrating with your existing CRM (via Webhooks, n8n, or Make.com), your admissions counselors can focus their time on high-value interactions—like personalized follow-ups and scheduling campus tours via Google Calendar Integration—dramatically increasing your acceptance rate and class size.
24/7 Conversational AI for Unrivaled Student Experience
Students expect instant information, and OrelFlow delivers with our AI-Powered Automation, integrating the latest models from Gemini and OpenAI. Deploy intelligent chatbots using our RAG AI capability that instantly pull answers from your institutional knowledge base (FAQ documents, handbooks, etc.) to address common inquiries about housing, financial aid, and campus services.
The system is designed to maintain a human-like touch. For complex or sensitive issues, the bot seamlessly executes an Agent Handoff, routing the conversation to the right administrative staff member within the Team Collaboration inbox, complete with the full conversation history. This guarantees efficient resolution and high satisfaction scores.
Furthermore, enhance accessibility with unique features like the ability for students to send voice notes and receive an AI-generated voice response back, powered by ElevenLabs. This level of instant, personalized, and multi-format support positions your institution as a leader in student service.
Secure, Compliant Communication for Administration
From class cancellations to emergency alerts, maintaining reliable and secure communication is paramount. OrelFlow is a Meta Business Partner offering Enterprise Security with end-to-end encryption, ensuring that sensitive student and faculty data remains compliant with required standards.
Administrators can use the platform’s features to automate essential operational tasks. Set up WhatsApp Flows for quick data capture, such as updating contact information or signing up for campus events. Utilize the Visual Flow Builder to create automated internal alerts or approval workflows, for instance, notifying department heads via email when a new student form is submitted.
The powerful integration capabilities with your existing ERP, SIS, or CRM ensure that data captured in a conversation—like a change of major request—is immediately pushed to the relevant internal system. OrelFlow is not just a messaging tool; it’s a compliant, centralized hub that simplifies institutional complexity.
Key Use Cases for Education & Institutions
Application Status Checks Automation: A student texts “Status?” and the AI chatbot instantly connects to the CRM via Webhook to return their real-time application status and next steps, 24/7.
Targeted Program Promotions WhatsApp Broadcasting: Send personalized messages about upcoming course registrations or specific degree programs to segmented lists of past inquiries, driving re-engagement and conversion.
Financial Aid Appointment Booking Google Calendar Integration: A flow that qualifies a student’s financial aid questions, and if needed, automatically provides a self-scheduling link for a 1:1 consultation via Google Calendar.
Campus Emergency Alerts Mass Communication: Instantly push critical, high-deliverability alerts (e.g., weather closures, security incidents) via WhatsApp and SMS to all enrolled students and faculty simultaneously.
Course Registration Assistance RAG AI Chatbot: The bot pulls up-to-date information directly from the online course catalog to answer detailed questions about prerequisites, room numbers, and instructor details.
Post-Enrollment Surveys (NPS/CSAT) Flow Builder & Analytics: Automatically send a short, one-question survey via WhatsApp to measure the quality of a recent support interaction or the admission process.
Faculty/Staff Internal Helpdesk Team Inbox: Use a dedicated channel (e.g., Telegram or internal WebChat) for staff to raise IT or HR tickets, which are then routed to the correct department team inbox for fast resolution.
Tuition Fee Reminders & Payments WhatsApp Payments/Forms: Send automated, personalized reminders for due dates and include a link for a secure payment or a direct link to a native WhatsApp Form for payment information capture.
