🛍️ Retail & eCommerce
A One line description: Drive sales, reduce cart abandonment, and provide instant 24/7 support using AI-powered conversational commerce on the channels your customers prefer.
The Single Inbox Built for High-Volume Sales
The fragmented customer journey is the #1 killer of eCommerce conversions. Customers abandon carts, ask pre-purchase questions, and request support across WhatsApp, Instagram DMs, and your website live chat. OrelFlow solves this by centralizing every touchpoint into one real-time unified inbox. Your sales and support teams gain a complete, 360-degree view of every customer, enabling fast, personalized responses that boost conversions.
Leverage the power of the WhatsApp Business Platform (API) to move conversations off public feeds and into private, high-intent chats. Our status as a Meta Business Partner ensures you have access to the latest features, secure message templates, and official broadcasting capabilities necessary to scale your promotional outreach and customer service without risking compliance issues.
Connect your Shopify and WooCommerce stores directly to OrelFlow. Automate the sending of crucial transactional updates—from abandoned cart recovery and order confirmations to shipping notifications and delivery tracking—directly via the customer’s preferred channel. This proactive communication reduces inbound WISMO (“Where Is My Order”) calls and elevates the post-purchase experience.
AI Agents That Close Sales, Not Just Answer FAQs
Retail is defined by speed, scale, and personalization. Our AI-Powered Automation is built using cutting-edge models from Gemini and OpenAI, acting as intelligent sales associates and customer support agents 24/7. These bots handle the first 80% of inquiries instantly, from checking stock levels to recommending accessories.
The groundbreaking AI Flow Assistant is the ultimate time-saver for eCommerce teams. Instead of manually mapping a complex checkout process, simply type: “Create a flow that recovers abandoned carts, offers a 10% discount after 3 hours, and hands off to an agent if the customer asks a product-specific question.” OrelFlow builds the entire workflow instantly.
With advanced RAG AI Chatbots, you can upload your entire product catalog, sizing charts, and return policies. The bot learns this data and provides accurate, human-like responses to complex, nuanced questions, ensuring customers always have the information they need to complete their purchase, significantly increasing your conversion rate.
Convert High-Intent Traffic with Click-to-WhatsApp Ads
OrelFlow transforms your paid media strategy. By using Click-to-WhatsApp Ads, you bypass passive landing pages and bring high-intent leads directly into a personalized chat. Our AI Agents qualify the lead and even answer product questions instantly, providing a powerful 3X boost in lead quality and volume compared to traditional web forms.
Go beyond basic support to build lifelong customer relationships. Utilize OrelFlow’s WhatsApp Broadcasting to launch targeted promotions, exclusive product drops, and personalized restock alerts. With our integration with Google Calendar and Zoho Calendar, you can even schedule virtual shopping consultations or product demos directly via chat.
Securely collect payments directly within the chat interface using WhatsApp Payments. Simplify the checkout process and remove friction points by allowing customers to pay for their items via UPI or Card without ever leaving the conversation. This native, seamless experience drastically improves payment conversion rates.
Use-Case Examples: OrelFlow in Action for Retail & eCommerce
- Abandoned Cart Recovery Automatically send a personalized message and discount code via WhatsApp to customers who left items in their cart, achieving recovery rates up to 45% higher than email.
- Real-Time Stock Check Customers instantly inquire about product availability by sending an image or product ID, and the OrelFlow AI Agent checks the inventory and responds in seconds.
- Order Status & Tracking Proactively send order confirmations, shipping updates, and delivery notifications via their preferred channel, reducing “Where is my order” support tickets by 60%.
- Post-Purchase Feedback (CSAT/NPS) Automatically trigger a simple, conversational Net Promoter Score (NPS) survey 7 days after delivery, capturing vital feedback and identifying unhappy customers for agent follow-up.
- Hyper-Personalized Product UpsellBased on a customer’s purchase history and data from Shopify/WooCommerce, the AI Agent suggests complementary products or accessories directly in the chat.
- Returns and Exchange Automation Fully automate the initiation of returns and exchanges, guiding the customer through policy checks and generating a shipping label without requiring human intervention.
- Catalog & Payments IntegrationCustomers browse your official WhatsApp Catalog, add items to their cart, and complete the payment process using native WhatsApp Payments, all within the chat thread.
- Exclusive VIP OffersSegment high-value customers and use the Broadcasting feature to send targeted promotions and early access codes for product launches directly to their WhatsApp inbox.
