Secure, Seamless Patient Communication at Scale
Connect with patients instantly, manage appointments effortlessly, and ensure data privacy across all major channels, including WhatsApp.
The Secure Bridge to Your Patients
Healthcare providers face a critical need: delivering instant, reliable communication while maintaining strict adherence to privacy standards. Traditional phone calls and siloed systems lead to missed appointments, staff overload, and fragmented patient experiences. You need a platform that unifies all touchpoints—from appointment reminders to post-discharge follow-ups—with bank-level security.
OrelFlow is built for the complexity of the medical field. Our platform integrates high-level encryption and compliance protocols, ensuring that patient data stays protected while giving you the speed and convenience of modern messaging apps like WhatsApp. We transform reactive support into proactive patient engagement. Trust Signal: As a Meta Business Partner and WhatsApp Business API Partner, we provide the official, compliant channel for secure healthcare messaging.
AI-Powered Efficiency for Clinical Staff
The administrative burden on clinical staff is immense. OrelFlow’s AI-Powered Automation is designed to offload repetitive tasks without sacrificing the quality of care. Our intelligent chatbots, integrated with Gemini AI and OpenAI, can handle initial inquiries, check symptoms against pre-defined protocols, and instantly route urgent cases to the appropriate human agent or department. For complex automation, the AI Flow Assistant is a game-changer. Simply describe the patient journey you need—e.g., “Post-op care instructions with a daily check-in”—and the AI automatically generates the complete, error-free workflow in seconds. This saves countless hours of development and deployment time. Crucially, our system allows for seamless Agent Handoff, ensuring that a human team member can instantly take over any conversation where empathy or complex decision-making is required, making the patient experience smooth and reliable.
Unify Telemedicine and In-Person Journeys
OrelFlow connects all essential patient touchpoints into one secure, real-time Unified Inbox. Whether a patient prefers a secure email for a document, a WhatsApp message for a quick question, or a Telegram chat for telemedicine support, your team sees every interaction in one dashboard. This eliminates information silos and ensures continuity of care.
Use the channels patients prefer to improve compliance and outcomes. Utilize WhatsApp Polls for quick feedback, securely share X-rays and documents via Document Message nodes, and enable remote patient monitoring. By meeting patients where they are, you drastically reduce no-show rates and improve overall satisfaction scores (CSAT/NPS Surveys).
Enterprise Security: Leverage bank-level security and end-to-end encryption, meeting the stringent data protection requirements necessary for handling sensitive health information.
Use Cases
How OrelFlow is transforming patient experiences and operational efficiency in the medical sector:Use Case TitleShort Description1.
- Appointment Management & Reminders Automate scheduling, rescheduling, and sending personalized reminders via WhatsApp and SMS, drastically reducing no-show rates and freeing up front-desk staff.
- Prescription Refill Requests Patients can simply message a keyword to the bot to request a refill, which the AI validates against records before routing to a pharmacy or doctor for final approval.
- Pre-Visit Forms and Screening Collect necessary patient information, insurance details, and preliminary symptoms via secure WhatsApp Forms before the appointment, minimizing waiting room time.
- Telemedicine Triage & Routing An intelligent chatbot conducts initial symptom checks and securely routes the patient to the correct specialist via a video link or initiates a human agent handoff.
- Post-Discharge Follow-Up Automate timed check-ins with patients after a procedure, asking about their recovery and instantly alerting a nurse if a patient reports an urgent issue.
- Health Campaign Broadcasting Send secure, targeted newsletters and health advisories (e.g., seasonal flu shots, new clinic services) to segmented patient groups via WhatsApp Broadcasting.
- Secure Document Sharing Securely send lab results, treatment plans, consent forms, and other sensitive documents to the patient’s verified channel using encrypted document nodes.
- Real-time Feedback Collection (NPS/CSAT) Automatically trigger a short, confidential survey immediately after a consultation or discharge to capture feedback and identify areas for service improvement.
