Government & Public Sector
Secure, Reliable, and Compliant Multi-Channel Communication for Public Service.
Bank-Level Security and Data Sovereignty
The Public Sector demands the highest standards of security. OreFlow provides Enterprise Security with end-to-end encryption and robust compliance features designed to meet strict governmental regulations and data protection laws. Our platform ensures data sovereignty and integrity, giving agencies the confidence to manage sensitive communications without compromise. We are committed to maintaining adherence to global and local standards. As a certified Meta Business Partner and WhatsApp Business API Partner, we offer a platform built on stability and official compliance. This partnership ensures that all large-scale, automated public communications are conducted via approved, secure channels, avoiding the security risks associated with unverified providers. Our infrastructure boasts 99.9% Uptime and 24/7 Support, providing the mission-critical reliability required for essential public services, emergency notifications, and citizen outreach.
Reaching Every Citizen, Instantly and Reliably
The effectiveness of public service often hinges on timely, widespread communication. OreFlow’s Multi-Channel Messaging capabilities allow government agencies to instantly connect with millions of citizens across their preferred platforms: WhatsApp, Email, Telegram, and more, all managed from a single unified inbox. Leverage our WhatsApp Broadcasting feature for targeted, large-scale communication campaigns—from public health announcements to tax deadlines. Our high-throughput API handles millions of messages swiftly, ensuring vital information is delivered when it matters most. The platform supports diverse content types, including official documents, location requests, and even WhatsApp Forms for native data collection, streamlining processes like permit applications and citizen surveys without requiring external website redirects.
Automated Public Services with AI Agents
Government and public sector teams are often overwhelmed by high volumes of routine inquiries. OreFlow’s AI-Powered Automation integrates cutting-edge models like Gemini and OpenAI to deploy intelligent chatbots that can handle up to 80% of common queries instantly. Use the AI Flow Assistant to turn plain-text procedures (e.g., “The process for renewing a driver’s license”) into fully functional, no-code conversational workflows in seconds. This drastically cuts down on development time for launching new automated services. Crucially, the system features Agent Handoff & Pipelines, ensuring that complex, sensitive, or escalating citizen inquiries are seamlessly and accurately routed to the correct human agent or department for swift resolution, complete with the full conversation history.
Use Cases
| Emergency Alerts & Crisis Communication | Broadcast geo-targeted, high-priority safety warnings, weather alerts, or evacuation notices instantly via multiple channels (WhatsApp, SMS, Email) to ensure 100% citizen awareness. |
| Appointment Scheduling & Reminders | Automate scheduling for public services like vaccinations, court appearances, or passport applications via interactive WhatsApp conversations, significantly reducing no-show rates. |
| Official Document & Form Collection | Use secure chat channels to distribute official documents, collect data via native WhatsApp Forms, and verify citizen identities, simplifying bureaucratic processes. |
| Public Service Inquiry Automation | Deploy RAG AI Chatbots to instantly answer questions about public transport schedules, licensing requirements, and official office hours, freeing up live agents. |
| Tax and Fee Payment Notifications | Send secure, compliant payment notifications, reminders for tax deadlines, and links for WhatsApp Payments or fee collection, boosting compliance rates. |
| Citizen Feedback and CSAT Surveys | Automatically send post-interaction CSAT or NPS Surveys via chat to gather real-time feedback on the quality of public service delivery for continuous improvement. |
| Permit and License Application Status | Integrate with internal systems (CRMs/Databases) to provide citizens with automated, real-time status updates on their applications via their preferred messaging app. |
| Voice Note Handling for Accessibility | Use the ElevenLabs Voice integration to allow citizens to leave voice notes with their inquiries and receive automated, AI-generated voice responses, enhancing accessibility. |
