Enterprise-Grade Customer Engagement on WhatsApp & Beyond
Connect with your customers where they are. Scale your communication with a unified inbox, AI-powered automation, and the official WhatsApp Business API.
One Unified Inbox for Every Channel
Stop switching between tabs. OreFlow consolidates WhatsApp, Facebook Messenger, Instagram, Telegram, and Email into a single, powerful Team Inbox. Give your support agents a 360-degree view of every customer interaction in real-time.
Empower your team with role-based access controls and automatic chat routing. Whether you have 5 agents or 500, ensure every query is assigned to the right person instantly, reducing response times and eliminating missed messages.
Beyond just text, handle rich media, location data, and documents seamlessly. From support tickets to sales inquiries, manage your entire customer lifecycle from one intuitive dashboard designed for high-volume enterprise efficiency.
High-Impact Broadcasting & Marketing
Automate 24/7 support without losing the human touch. Our AI Flow Assistant allows you to build sophisticated chatbots simply by describing what you want in plain English—no coding required. Integrated with OpenAI and Gemini, our bots understand context and nuance.
Utilize our Visual Flow Builder to create complex customer journeys. Drag and drop nodes to set up conditions, delays, and data capture points. From qualifying leads to answering FAQs, let the bots handle the repetitive work so your humans can focus on high-value conversations.
Seamlessly hand off conversations from AI to human agents when complex issues arise. The transition is invisible to the customer, ensuring a smooth experience that combines the speed of AI with the empathy of your team.
High-Impact Broadcasting & Marketing
Turn conversations into conversions with powerful broadcasting tools. Send personalized promotional messages, newsletters, and product updates to thousands of opted-in customers on WhatsApp instantly—without fear of getting blocked.
Leverage granular segmentation to target the right audience. Filter your contacts based on tags, past purchase behavior, or location to ensure your campaigns resonate. With high open rates (up to 98% on WhatsApp), your marketing reaches eyes, not spam folders.
Track every campaign with advanced analytics. Monitor delivery rates, read receipts, and click-throughs in real-time. Use these insights to A/B test your messaging and continuously optimize your ROI on ad spend and retargeting efforts.
Powerful Ways to Use OreFlow CDP
1. Instant Trust & Verification Build Brand Credibility Secure the Green Tick verification badge via our status as a Meta Business Partner. Prevent fraud and reassure customers they are talking to your official business account.
2. 24/7 AI Support Zero Downtime Service Deploy RAG-enhanced AI chatbots powered by Gemini and OpenAI to answer queries instantly at any time of day, reducing support costs and boosting CSAT scores.
3. Abandoned Cart Recovery Recover Lost Revenue Automatically trigger personalized WhatsApp reminders when a customer leaves a checkout. Add a “Checkout Now” button to recover up to 60% of lost sales.
4. Unified Team Collaboration Eliminate Silos Allow multiple agents to manage the same WhatsApp number. Use internal notes, tagging, and ticket assignment to collaborate on complex queries without confusion.
5. Secure In-Chat Payments Frictionless Transactions Enable customers to browse catalogs and pay directly within WhatsApp using UPI or Cards. Reduce drop-offs by keeping the entire buying journey inside the chat app.
6. Lead Qualification Automate Your Pipeline Use interactive list messages and buttons to ask qualifying questions. Automatically route high-value leads to your sales team and sync data to your CRM.
7. Coupon Marketing Drive Traffic & Sales Distribute digital coupons and seasonal offers via WhatsApp and Instagram. Track redemption rates to measure campaign success and drive immediate foot or web traffic.
8. Appointment Booking Streamline Scheduling Integrate with Google Calendar to let customers book demos, consultations, or service appointments directly through an automated chat flow.
