AI-Powered FAQ & Knowledge Retrieval
Transform your static documents, PDFs, and website content into an intelligent, conversational AI agent that resolves customer queries 24/7—no coding required.
Turn Your Business Data into an Expert Chatbot in Minutes
Forget manually programming hundreds of “If/Then” logic flows for simple questions. With OrelFlow’s RAG (Retrieval-Augmented Generation) technology, you simply upload your existing knowledge base—PDF manuals, Word documents, Google Sheets, or just your website URL.
Our system uses advanced embedding techniques (via Pinecone and Deepseek) to instantly “read” and understand your content. It indexes your data securely, creating a dedicated brain for your business that knows every detail of your return policies, product specifications, and pricing models.
This allows you to launch a fully functional support agent in minutes, not months. The AI Agent doesn’t just match keywords; it understands the semantic meaning behind a customer’s question and retrieves the exact answer from your uploaded documents, delivering it in a natural, human-like tone.
Turn Your Business Data into an Expert Chatbot in Minutes
Forget manually programming hundreds of “If/Then” logic flows for simple questions. With OrelFlow’s RAG (Retrieval-Augmented Generation) technology, you simply upload your existing knowledge base—PDF manuals, Word documents, Google Sheets, or just your website URL.
Our system uses advanced embedding techniques (via Pinecone and Deepseek) to instantly “read” and understand your content. It indexes your data securely, creating a dedicated brain for your business that knows every detail of your return policies, product specifications, and pricing models.
This allows you to launch a fully functional support agent in minutes, not months. The AI Agent doesn’t just match keywords; it understands the semantic meaning behind a customer’s question and retrieves the exact answer from your uploaded documents, delivering it in a natural, human-like tone.
Seamless Handoff & Continuous Improvement
While the AI handles 80% of routine inquiries, OrelFlow ensures the human touch is never lost. If a customer asks a highly complex or sensitive question that isn’t in your knowledge base, the AI intelligently detects the intent and triggers an agent handoff.
The conversation is transferred instantly to the OrelFlow Team Inbox, where a human agent can see the full chat history. The AI even suggests a response to the agent based on similar past queries, acting as a co-pilot to speed up manual resolution.
Improvement is automatic. Our Advanced Analytics dashboard tracks every question the AI successfully answered and, more importantly, the ones it missed. This allows you to identify gaps in your documentation, update your knowledge base, and make your AI smarter every single day.
Real-World Applications of AI Knowledge Retrieval
1. Instant Customer Support Automatically answer FAQs about shipping times, return policies, and business hours on WhatsApp without human involvement, reducing support ticket volume by up to 70%.
2. HR & Internal Helpdesk Upload your employee handbooks and IT policy PDFs. Let staff query the internal bot for leave policies, tax forms, or Wi-Fi passwords, freeing up your HR team.
3. Product Technical Support Feed your technical manuals and troubleshooting guides into OrelFlow. The AI acts as a Tier-1 technician, guiding customers through step-by-step fixes for hardware or software issues.
4. Sales Enablement Assistant Equip your sales team with an internal bot trained on pricing sheets and competitor analysis. Sales reps can ask the bot specifically about product comparisons during live calls.
5. Educational Course Inquiries For universities and e-learning platforms, the AI can instantly answer prospective student questions regarding curriculum details, enrollment deadlines, and fee structures.
6. Real Estate Property Guide Upload property brochures and listing data. Potential buyers can ask the bot specific questions like “How many parking spots does the downtown unit have?” and get instant facts.
7. Government & Public Service Automate responses for public sector inquiries. Citizens can ask about required documents for ID renewals or office locations, receiving accurate info from official uploaded regulations.
8. Multilingual Travel Concierge Upload travel itineraries and hotel FAQs. The AI uses OpenAI’s translation capabilities to answer guest questions in their native language, breaking down communication barriers.
