Facebook Messenger Solutions for Enterprise
Connect with over 1.3 billion active users instantly. Automate support, drive sales, and manage conversations from one unified inbox with OrelFlow.
The Unified Inbox & Team Collaboration
Centralize Your Social Customer Care With over a billion people using Messenger every day, your customers are already there waiting for you. OrelFlow brings every Messenger interaction into a single, unified inbox, ensuring no conversation slips through the cracks.
Say goodbye to switching between apps or sharing login credentials. Your entire support team can access the same inbox with role-based security, allowing agents to collaborate in real-time, assign tickets, and resolve complex queries faster than ever before.
By unifying Messenger with email and WhatsApp, you build a complete customer profile. See previous purchase history and cross-channel context instantly, empowering your agents to provide personalized, high-touch support that boosts satisfaction scores.
AI Automation & Chatbots
Automate 24/7 with No-Code AI Agents Don’t let your business sleep when your customers are awake. Deploy intelligent chatbots using our visual drag-and-drop builder—no coding required. From simple FAQs to complex lead qualification, OrelFlow handles it all automatically.
Leap ahead of competitors by integrating advanced AI models like OpenAI (GPT) and Gemini directly into your Messenger flows. These AI Agents provide human-like responses, understand context, and can even handle voice notes, ensuring a natural conversational experience.
When a query gets too complex, our smart routing instantly hands off the conversation to the right human agent. The agent receives the full chat history and AI summary, allowing them to pick up exactly where the bot left off without asking the customer to repeat themselves.
Use Cases
1. Click-to-Messenger Ads Stop sending ad traffic to static landing pages. Direct users to a Messenger chat where an OrelFlow bot instantly qualifies leads, captures data, and books appointments 24/7.
2. Automated Customer Support Deflect up to 80% of routine inquiries using keyword detection and AI-powered FAQs. Instant answers mean happier customers and a “Very Responsive” badge for your Facebook page.
3. Abandoned Cart Recovery Recover lost revenue by triggering automatic messages when a user leaves items behind. Offer assistance or a limited-time discount code directly within the chat to close the sale.
4. Order & Shipping Updates Keep customers informed at every step. Automatically trigger notifications for order confirmations, dispatch alerts, and delivery tracking from your eCommerce platform.
5. Appointment Booking Integrate Google or Zoho Calendar directly into Messenger. Let customers view available slots and book meetings or services without ever leaving the chat interface.
6. Lead Qualification & Scoring Use interactive decision trees to ask potential clients about their budget, timeline, and needs. OrelFlow automatically scores these leads and routes high-value prospects to your sales team.
7. Event & Webinar Reminders Maximize attendance rates by sending timely reminders and join links directly to attendees’ phones. Use quick replies to confirm attendance or handle cancellations instantly.
8. Post-Purchase Feedback Automate the feedback loop. Send a quick CSAT or NPS survey via Messenger immediately after a support ticket is resolved or a product is delivered to gather high-response data.
